Route Package Protection

Important Notice About Route Package Protection

Here are the important notices for the Route Package Protection insurance you have purchased:

1. Broken items: If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly. The customer does not need to ship it back to the retailer (unless the retailer indicates otherwise). Route requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).
2. Closed order issues: If a customer does not respond within 5 days, Route will automatically close the order issues. Customers can open the order issues back up by responding to the original thread.

Please visit https://claims.route.com/ for further explanation of package insurance and how to file a claim.